• Floss FAQ

    Got questions about how Floss works? Our cakes are made based on customer orders, so you’re guaranteed fresh, delicious cake, when you want it. Here’s everything you need to know on how we work and what you should know before you place an order.

HOW DO I ORDER?

Order a minimum of 48 hours before the day you want to collect. Remember, cake is best fresh (but if you don’t eat it all, leftover cake can be saved for a day or two in the fridge), so we have pick available seven days a week from 9am to 3pm from our Camp Hill location.

WHERE DO I PICK UP MY ORDER?

Orders can be picked up seven days a week, between 9am and 3pm from:
Florence Café (the front counter)
54 Martha Street, Camp Hill, Queensland, 4152

HOW MUCH NOTICE DO YOU NEED?

We need a minimum of 48 hours notice for all our whole celebration cakes, mini cakes, biscuits

Do you deliver?

We recommend delivery via the Uber packages App. Leave us at note at checkout with your order details and we will contact  you to organise courier pick up. 

DO YOU SELL WEDDING CAKES?

Yes we do! For weddings we offer 2 options. If you love something in our existing range but want it for a larger celebration - we recommend ordering 1, 2 or even 3 cakes. We offer both "regular" or "double" size to suit your needs. If you're after a customised wedding cake - send us an email with as much detail as possible and we'll organise a time to start planning. Please note we require at least 2 weeks notice for wedding cakes.

DO YOU SELL GLUTEN-FREE CAKES?

Yes, we have multiple gluten-free options across our cakes, biscuits and pastries! Please note that we can’t modify our other products to be gluten-free. You can filter our store by dietary requirements. If you’re ordering for someone with a coeliac allergy, please let us know.

DO YOU SELL DAIRY-FREE CAKES?

Yes, we have multiple dairy-free options across our cakes, biscuits and pastries! Please note that we can’t modify our other products to be dairy-free. You can filter our store by dietary requirements.

DO YOU SELL VEGAN CAKES?

Absolutely! While Floss isn’t a vegan bakery, we always have several vegan options available. You can filter our store by dietary requirements. Please note we can’t change our non-vegan cakes to be vegan.

How big are the whole cakes?

The whole cakes are 23cm in diameter. "Regular" size serves 12-14 generous slices or 20 finger slices. "Double" size serves 24-30 generous slices or up to 40 finger slices. Whole cakes pictured in photos are all "regular" size

CAN I GET A CUSTOM CAKE?

Love our cakes but would like to make an adjustment?? Email us at floss-bakes.com with the subject heading CUSTOM CAKE ENQUIRY and extensive details of your request - and one of our bakers will get back to you as soon as possible. For custom orders we require 72 hours notice for minor tweaks and  1 week notice on major tweaks. Please note while we love creating bespoke cakes, we can’t accommodate all requests - such as fondant, themed cakes, low sugar or significant recipe changes. 

What happens if I can’t pick up my cake

Because we make cakes based on pre-orders, we need a minimum of 48 hours notice for cancellations. If you can’t collect yourself, feel free to organise a friend or check out our delivery page for more details .

I’m running late…

Orders can be picked up seven days a week, from 9am to 3pm at Florence Café in Camp Hill. If you are unable to collect your order by 3pm, please email us at hello@floss-bakes.com.or check out our delivery page

I DON’T LIKE MY CAKE. WHAT CAN I DO?

We take a lot of care over our cakes and always strive to use the best and freshest ingredients. If you think there is a problem with your cake, please contact us to let us know the details.

Unfortunately we are unable to offer refunds if the cake is not to your taste.

HOW DO I GET IN TOUCH IF THERE IS A PROBLEM WITH MY CAKE?

We take a lot of care over our cakes and always strive to use the best and freshest ingredients. If you think there is a problem with your cake, please contact us via email at hello@floss-bakes.com.

DO YOU OFFER WHOLESALE PRODUCTS?

We sure do! Our mini cakes, biscuits and pastries are available to wholesale partners via the Ordermentum platform. Please see our wholesale page for more details on applying for an account. Or you can email us at wholesale@floss-bakes.com.

ARE THERE ANY JOB VACANCIES?

We are always on the lookout for talented bakers and keen pastry chefs. You can email us at jobs@floss-bakes.com