• Floss FAQ

    Got questions about how Floss works? Our cakes are made based on customer orders, so you’re guaranteed fresh, delicious cake, when you want it. Here’s everything you need to know on how we work and what you should know before you place an order.

HOW DO I ORDER?

Order a minimum of 72 hours before the day you want to collect. Remember, cake is best fresh (but if you don’t eat it all, leftover cake can be saved for a day or two in the fridge), so we have pick available seven days a week from 9am to 3pm from our Camp Hill location.

WHERE DO I PICK UP MY ORDER?

Orders can be picked up seven days a week, between 9am and 2pm from:
Florence Café (the front counter)
54 Martha Street, Camp Hill, Queensland, 4152

HOW MUCH NOTICE DO YOU NEED?

We need a minimum of 72 hours notice for all orders

Do you deliver?

We unfortunately do not offer delivery. Orders are for pick-up only.

DO YOU SELL WEDDING CAKES?

We don't offer custom wedding cakes but If you love something in our existing range but want it for a larger celebration - we recommend ordering 1, 2 or even 3 cakes. We offer both "regular" or "double" size to suit your needs.

DO YOU SELL GLUTEN-FREE CAKES?

Yes, we have multiple gluten-free options across our cakes, biscuits and pastries! Please note that we can’t modify our other products to be gluten-free. You can filter our store by dietary requirements. If you’re ordering for someone with a coeliac allergy, please let us know.

DO YOU SELL DAIRY-FREE CAKES?

Yes, we have multiple dairy-free options across our cakes, biscuits and pastries! Please note that we can’t modify our other products to be dairy-free. You can filter our store by dietary requirements.

DO YOU SELL VEGAN CAKES?

Absolutely! While Floss isn’t a vegan bakery, we always have several vegan options available. You can filter our store by dietary requirements. Please note we can’t change our non-vegan cakes to be vegan.

How big are the whole cakes?

The whole cakes are 23cm in diameter. "Regular" size serves 12-14 generous slices or 20 finger slices. "Double" size serves 24-30 generous slices or up to 40 finger slices. Whole cakes pictured in photos are all "regular" size

CAN I GET A CUSTOM CAKE?

We do not offer custom cake orders but we are happy to accommodate minor tweaks to our menu cakes where possible. Inquire by email at hello@floss-bakes.com

What happens if I can’t pick up my cake

Because we make cakes based on pre-orders, we need a minimum of 48 hours notice for cancellations. If you can’t collect yourself, feel free to organise a friend or check out our delivery page for more details .

I DON’T LIKE MY CAKE. WHAT CAN I DO?

We take a lot of care over our cakes and always strive to use the best and freshest ingredients. If you think there is a problem with your cake, please contact us to let us know the details.

Unfortunately we are unable to offer refunds if the cake is not to your taste.

HOW DO I GET IN TOUCH IF THERE IS A PROBLEM WITH MY CAKE?

We take a lot of care over our cakes and always strive to use the best and freshest ingredients. If you think there is a problem with your cake, please contact us via email at hello@floss-bakes.com.

DO YOU OFFER WHOLESALE PRODUCTS?

We don't currently offer wholesale products.